How is Mediacom phone different than Internet phone service?.However, you will be responsible for charges incurred for International calling and use of Operator Services and Directory Assistance. In the unlikely event that you do not wish to keep the service, as with all Mediacom services, you will be eligible for a 30-day money back guarantee for the Mediacom phone flat monthly charge. We are confident that you will like the simplicity of Mediacom phone. Does Mediacom phone service include a 30-day money-back guarantee?.Similar to a cordless phone, Mediacom phone service will not operate if the power in your home goes out or if you unplug the power connection, and you will lose the ability to call, including the ability to call 911 emergency service, during the outage. The multimedia terminal adapter (the phone modem) used to provide phone service over Mediacom's broadband network uses household electrical power.

If there is a loss of electrical power to my home, will my phone service be lost too.

You may want to maintain alternative service such as a wireless phone in case of a power outage or an outage on Mediacom's network. However, if there is power outage, or if Mediacom's network is inoperable, your Mediacom phone service will not operate, including the ability to call 911. We will do it for you when we set up your account.

With Mediacom phone, you do not need to register your address for 911. In areas where the local public safety network supports Enhanced 911 service, your address will be displayed for the emergency operator to direct emergency personnel to your location. You can report police, medical, fire and other emergencies by dialing 911 and be connected to a live emergency operator.

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